Timber and laminate floor repairs in Sydney and Melbourne

It depends on how many boards are damaged, not how many scratches there are. One long scratch across six boards takes far longer than three small marks on one board, so we price by the boards affected, the type of floor and how glossy it is.

Send two or three photos, one close up and one from further back, and we’ll reply with a fixed price, usually within 24 hours. The quote includes labour, materials and travel, and it’s the price you pay. There’s no charge for the photo assessment, and if we think a repair isn’t worth doing, we’ll say so before you spend anything.

Most jobs are a single visit, because we repair the damaged boards rather than replacing them or sanding the whole floor. We do floor repairs across Sydney and Melbourne, Monday to Friday.

Yes. That’s exactly what we do. We fill each scratch with hardwax, which sets in under a minute, level it flush, paint the grain back in by hand with pigment paints, then seal it with a clear coat matched to your floor’s sheen. Only the damaged boards are touched, so there’s no need to empty the room or put up with days of sanding.

We don’t sand and polish whole floors. That’s a different trade, and it’s the right call when the whole floor is worn rather than a few boards being damaged. Many engineered floors can’t be sanded anyway: a board with only 2 to 3 mm of timber on top doesn’t have enough to sand back.

Send photos of the scratches and a wider shot of the room, and we’ll tell you whether a spot repair suits your floor, wherever you are in Sydney or Melbourne.

Small repairs are very hard to pick, but we never promise an invisible repair. How well a repair blends depends on your floor. Engineered boards are the easiest, because each board is finished separately and a brushed texture hides small differences. Solid hardwood under one continuous clear coat is harder: touched-up timber can look slightly different depending on where you stand, which is called the flip flop effect.

On a small repair, under about 10 cm, it’s rarely noticed. On a large hardwood repair, over about 30 cm, it can show from some angles, and we’ll tell you that before you book. Laminate and hybrid boards match well on colour and pattern, but the sheen of the repair can look slightly different in raking light.

Natural hardwood also varies in colour with age. We point all of this out from your photos.

Often, yes, if the boards are still flat. Dark water rings, pot plant marks and grey stains on the surface of timber floors are routine repairs for us, like the water damage across two engineered boards in Rose Bay shown above. What we can’t fix is water damage that has changed the boards themselves.

If boards have swollen, cupped, buckled or lifted, or laminate has swollen at the joins, the damage is in the core of the board, and filling and colouring the surface won’t hold. In that case we’ll tell you honestly from the photos. The leak also has to be fixed and the floor dry before any repair, because a repair on a floor that’s still getting wet will fail.

Send a close-up of the mark and a photo looking along the floor at a low angle, which shows us whether the boards have lifted.

Yes. Chips, scratches, dents and burns in laminate, hybrid and vinyl plank floors are normal work for us. Laminate is a printed photo layer over a hard core, so it can’t be sanded like timber. We fill the damage, level it flush, then paint the wood-look pattern back in board by board and seal it.

There are a few things we can’t fix on these floors. A floating floor that bounces, clicks or lifts is moving, and any fill will crack until the cause is fixed. Sun-faded laminate has no damage to fill, so touching up one patch makes it look worse.

Vinyl sheet with stains or faded patches has the colour printed in, so there’s nothing to repair. For more detail, see our laminate floor repairs and vinyl and hybrid floor repairs pages. We cover Sydney and Melbourne, and quotes come from your photos.

A scratch or chip on one or two boards usually takes 2 to 3 hours. Damage across three to six boards takes about 4 to 5 hours, and a larger area of six to nine boards about six hours. A very large stain or more than eight boards can take most of a day.

Time follows the number of boards, because each board’s grain or pattern is matched separately. The filler itself isn’t what takes the time: hardwax sets in under a minute and two-part filler in 5 to 10 minutes. Most of the job is preparing, colour matching and sealing.

We tell you how long we’ll be there when we book you in, so you can plan around it. Repairs are booked Monday to Friday across Sydney and Melbourne, and our technicians bring everything with them. Usually all you need to do is clear the furniture off the damaged area.

Yes. Every repair comes with our warranty, unless we’ve told you otherwise for your job before you book. We check your photos first, so if anything about your floor affects the warranty, it’s in your quote, in writing, before anyone turns up. On floors, that mostly comes up in two cases.

Filling gaps between boards carries no warranty, because standard filler is rigid and timber floors expand and shrink with the seasons, so the filler can crack. And a repair on a floor that moves, such as a floating floor that flexes underfoot or boards affected by moisture, can crack or lift, so we ask you to fix the cause first.

A well-made repair on a stable floor is filled with a material that sets hard, coloured by hand and sealed over the top, so it wears with the boards around it.

For scratches, chips, dents, burns and surface stains on a few boards, repair is almost always the better choice. New boards rarely match an existing floor. Timber and laminate vary from batch to batch, and your floor has faded and worn since it was laid.

A replacement engineered board needs to come from the same batch as your floor to have any chance of matching, and an exact match can’t be bought later. A repair keeps your original boards, is done in one visit, and is matched by hand to the boards around it.

Replacement makes sense when boards are swollen, cupped, lifting or rotten, or when pet urine has soaked deep into the timber. We don’t sell or lay flooring, so we have no reason to talk you into anything. Send photos and we’ll tell you honestly whether a repair is worth it for your floor in Sydney or Melbourne.

Sometimes, with a clear warning. On solid hardwood we can fill gaps along one to three boards, but there’s no warranty on gap filling. Standard filler is rigid, and timber floors expand and contract with temperature and humidity all year, so the filler can crack as the floor moves.

That isn’t a fault in the repair, it’s what timber does. Gaps across many boards usually mean the whole floor is moving, and a surface repair won’t change that. We don’t fill gaps in engineered timber floors at all, because it isn’t standard practice for that type of board.

Gaps in a floating laminate or hybrid floor usually mean the floor is moving or was laid without enough room at the edges, which is installation work rather than a repair. Send photos of the gaps and tell us when you first noticed them, and we’ll tell you which applies.

We repair floors across Sydney and Melbourne, from the inner suburbs out to Penrith, Wollongong and the Central Coast in New South Wales, and the Mornington Peninsula, Casey, Cardinia and Geelong in Victoria. We don’t currently work in other cities. Not sure if we cover your suburb?

Put it in the quote form and we’ll confirm before anything is booked. Our technicians come to you with everything they need, and travel is included in every quote. Most customers book by sending photos through the quote form, which takes about a minute, and we reply with a fixed price, usually within 24 hours.

Repairs are booked Monday to Friday. We regularly work for homeowners, renters, property managers and builders, including floors that need fixing before an inspection or handover. If you’d rather talk it through, call 0483 988 922 between 9 and 5, Monday to Friday.